Disclaimer: This guide will be updated as information continues to change. Please use the included contact information to ensure information is accurate before using the resources outlined in this resource guide.

Table of contents:


In the case of a medical emergency, please call 911.

Given the high volume of COVID-19 cases, please utilize one of the resources below if you or your loved one has questions about COVID-19 symptoms but is not experiencing a medical emergency. In the case that you have health insurance, please reach out to your primary care provider and your insurance company for more information. If you do not have health insurance or a primary care provider, several online telehealth companies can see patients for a fee. 


  • The Minnesota Department of Health COVID-19 Hotline for the Public
    The information below are for Minnesota’s toll-free hotline which connects Minnesota residents to representatives to answer general questions about COVID-19. 
    • Main Line: 651-201-3920
    • Toll Free: 1-800-657-3903
    • Hours: Weekdays: 8 a.m. to 6 p.m. Weekend: 8 a.m. to 4 p.m.
    • Interpreters Available
    • Follow the link here for more information                                         


Washington County Public Health & Environment continues to work closely with the Minnesota Department of Health (MDH) on positive cases of COVID-19 in the community. For the latest information on cases of COVID-19 in Washington County, see MDH: Situation Update or subscribe to COVID-19 email updates from the Minnesota Department of Health.

Watch for Symptoms

Symptoms of COVID-19 can include fever, cough, shortness of breath, chills, headache, muscle pain, sore throat, or loss of taste or smell. Not everyone with COVID-19 has all of these symptoms, and some people may not have any symptoms. Learn more about the symptoms for COVID-19 vs. flu vs. cold vs. allergies.

If You Are Sick

Use the MN screening tool to help you determine if you should be tested for COVID-19. For more information about the symptoms of COVID-19 and to find a testing location, visit the MN COVID-19 testing website.

Surgeries and Procedures

Some surgeries and medical procedures in Minnesota are restricted due to COVID-19. Beginning after May 10, hospitals, ambulatory surgical centers and clinics, including dental, veterinary, mobile, and other facilities performing procedures that use personal protective equipment or ventilators, may resume some procedures. More information is available here.


It is important to be proactive about mental health and wellness during uncertain times. The following resources are meant to provide individual, family, and community support during this time of social isolation that can contribute to feelings of anxiety, grief, and loneliness.

Crisis Intervention

The resources listed below are meant to address acute mental health crises where a person’s actions, feelings, and behaviors can lead them to hurt themselves or others or puts them at the risk of being unable to care for themselves or function in the community healthily.

Visit the Minnesota Mental Health Support page or Fast Tracker to help link people to mental health and substance use resources.

  • Crisis Text Line: The 24/7 emergency service is available if you or someone you know is experiencing a psychiatric or mental health crisis. Text MN to 741741 
  • Washington County Crisis Contacts:
    • Adult Mental Health Crises Response - 651-275-7400
    • Children Mental Health Crises Response 651-275-7400
  • Fast Tracker linking people to mental health and substance use resources.
  • Minnesota Warmline: Are you an adult needing support? Talk to a specialist who has firsthand experience living with a mental health condition.
    Call 651-288-0400 or text "Support" to 85511
  • National Suicide Prevention Lifeline: The 24/7 lifeline provides support when in distress, has prevention and crisis resources for you or your loved ones, and resources for professionals.
    Call 1-800-273-TALK (8255)
  • Substance Abuse and Mental Health Services Administration Disaster Distress Helpline: Offers crisis counseling and support if you or a family member is experiencing emotional distress related to a disaster.
    Call: 1-800-985-5990

Epic Wellness

All Vail Resorts employees, regardless of their insurance or employment status, can access the Employee Assistance Program (EAP). The EAP grants mental health support to all employees and anyone with whom they live. Through ComPsych, those eligible can have up to six visits with a mental health provider through a method that meets their needs. 
Call ComPsych to speak to a guidance consultant, any time, any day.  
Call: 877-327-2289 
         Create an account by clicking “Register” and fill in all fields 
         Organizational Web ID: VailEAP 



Domestic violence, sexual assault, and acute trauma are serious safety issues that must be addressed with understanding and action promptly. The resources below are meant to help those experiencing mental, physical, and emotional abuse find a safe environment, as well as to create a meaningful life for themselves and others.

If you or someone you know is in immediate danger, please call 911.

  • Day One Services
    Day One Services offers a 24/7 crisis hotline for those that need immediate assistance. In addition to a crisis line, staff can be reached from Monday – Friday for assistance with a variety of issues from crisis response to long-term support. They offer immediate response through a few different channels, outlined below:
    Call: 1.866.223.1111 (Crisis Line, call or text) 24/7
    Call: 952.884.0376 (Office line, Monday – Friday, 9 AM – 4 PM)
    Email: (Crisis or general questions)

  • EpicPromise Employee Foundation
    The EpicPromise Employee Foundation offers Emergency Relief Grants in both standard and expedited timeframes. These grants can be used to cover situations that include domestic violence and other situations where personal safety is at risk.


If you are struggling to get access to food regularly, there are a variety of resources available to you.

Federal Programs

  • Supplemental Nutrition Assistance Program (SNAP)
    SNAP is meant to help individuals and families with qualifying incomes to purchase food. It is a federal program, and the resources below help people to understand the qualification and application process.
    Apply at: 

  • Food Assistance Program for Women, Infants, and Children (WIC)
    WIC is designed to help women, infants, and children access affordable and nutritional food, as well as other parenting and developmental resources.
    Call: 1-800-688-7777 (National line)

For All Minnesotans

Many different organizations and private citizens are currently helping provide food for the community at this time. Please read through the following resources to find one that best fits your needs and your situation.

For help applying for additional food resources, contact the Food Helpline at 1-888-711-1151 or visit Hunger Solutions

For School-Age Children

  • Free Meals for Kids app. The Minnesota Department of Education is partnering with Hunger Impact Partners to help students find free, nutritious school meals at nearly 400 schools and other sites during the distance learning period.
  • SNAP Outreach Specialists. If you need food assistance, specialists can give you more information about receiving the Supplemental Nutrition Assistance Program (SNAP). Learn how to enroll and use the benefit to make informed decisions about buying healthy, nutritious food.
  • Food shelves. If you have an immediate need for food or are experiencing economic hardships that prevent you from being able to purchase food, your local food shelf can help. Many food shelves provide drive thru, or other alternatives pick up options for your safety. More information can be found on Second Harvest Heartland's website

Delivery Programs

If you are unable to pick up food or do not have transportation, there are a variety of available resources.

  • Call Metro Mobility: 612.602.1111
    M-F 7:30AM-4PM
    Sat-Sun: 7AM-6PM
  • Transit Link: 651.602.5465
    M-F: 7:30AM-4PM
  • Senior Linkage Line: 1.800.333.2433 |
    M-F: 8AM-4:30PM
  • Disability Hub: 1.866.2466 |
  • LinkVet
    1.888.546.5838 |



The Minnesota Department of Human Services, along with other State agencies, works to ensure housing is available for everyone. We bring together housing, services and income supports in order to enable people to live as independently as possible in the community of their choice.

Contact: 651-431-3941 |

The Department of Human Services offers two programs that help people with housing:

DHS collaborates with Minnesota Housing, its sister state agency, on a number of programs, including:

Income Assistance

Minnesota has a range of programs that provide income assistance. Three that can be very helpful in getting and keeping housing are:

Unemployment Resources


The most important thing to know about unemployment right now is that, as a result of recent federal legislation, you are most likely covered for unemployment insurance regardless of your previous type of employment (seasonal, part-time, etc.). If you have lost your job for COVID-19 related reasons it is recommended that you apply for unemployment benefits. Eligibility requirements now include:

  • You have been diagnosed with COVID-19 or have symptoms of it and are seeking diagnosis;
  • A member of their household has been diagnosed with COVID-19;
  • You are providing care for someone diagnosed with COVID-19;
  • You are providing care for a child or other household member who can’t attend school or work because it is closed due to COVID-19;
  • You are quarantined or have been advised by a health care provider to self-quarantine;
  • You were scheduled to start employment and do not have a job or cannot reach your place of employment as a result of a COVID-19 outbreak;
  • You have become the breadwinner for a household because the head of the household has died as a direct result of COVID-19;
  • You had to quit your job as a direct result of COVID-19;
  • Your place of employment is closed as a direct result of COVID-19

In most cases, your unemployment benefits will include:

  • The normal state payment (calculations vary by state) of unemployment benefit in your state
  • 13 extra weeks of unemployment for a total of 39 weeks

State of Minnesota

States are responsible for administering unemployment benefits and are working to incorporate the new federal requirements into their systems. All are recommending that you apply online for the fastest and most efficient processing. While most states have local workforce centers around the state to assist with unemployment insurance, most, if not all, of these have been closed in response to the COVID-19 crisis. However, most states have increased the resources and FAQs available on their websites. See below for a direct link to the application websites and COVID-19 resource websites in each state.

The online Applicant Self-Service System is the fastest way to apply for benefits and manage your account. An automated phone option, offering English, Spanish, Hmong, and Somali languages is also available.

The Applicant Self-Service System is available online and by phone Sunday - Friday, 6 a.m. to 8 p.m.:

  • Online at
  • By phone choose English, Spanish, Hmong, or Somali -
    • Twin Cities area: 651-296-3644
    • Greater Minnesota: 1-877-898-9090 (Toll Free)
    • TTY (for the deaf and hard of hearing): 1-866-814-125
  • Some features of the Self-Service System:
    • Estimate your potential benefit amount with the Benefits Estimator before you apply.
    • Apply for benefits.
    • Request benefit payments* (online or by phone) every week.
    • Reactivate your account.
    • View and update your account information - change your address, view payment status, change your payment method, change tax withholdings.
    • Every time you log in (online or by phone), the system will direct you to what you need to do.
    • When you make your request for benefits, the system will tell you what your payment will be.
    • When you log in (online or by phone), messages will remind you of important information on your account needing your attention. Replying online gets your information to a representative faster.
    • *View the phone Schedule for Requesting Benefit Payments

Note: The self-service system is designed to work with Internet Explorer version 5.5 and higher, Netscape version 6.2 and higher or America Online 8.0 and higher. It uses Secure Socket Layer (SSL) Protocol to secure data transmissions. SSL scrambles the data you send so that others cannot read it. The data is then unscrambled when received.