Vail Resorts Disclaimer: This guide will be updated as information continues to change. Please use the included contact information to ensure information is accurate before using the resources outlined in this resource guide.

Table of contents:


In the case of a medical emergency, please call 911.

Given the high volume of COVID-19 cases, please utilize one of the resources below if you or your loved one has questions about COVID-19 symptoms but is not experiencing a medical emergency. In the case that you have health insurance, please reach out to your primary care provider and your insurance company for more information. If you do not have health insurance or a primary care provider, there are several online telehealth companies that can see patients for a fee.  The first page of medical resources outlines state resources, while the second page includes resources that are local to Geauga County.


Ohio Department of Health & Human Services 
If you have questions about how to protect yourself and prepare for COVID-19 in your community, the Ohio Department of Health (OHD) can provide answers.
COVID Call Center: 1-833-4-ASK-ODH (1-833-427-5634)
The Call Center is staffed from 9 a.m to 8 p.m each day, including weekends.
COVID-19 Website: 


ADM Crisis Center
SUPPORT is a mental health telephone crisis service staffed by both mental health professionals and trained volunteers. Services are available 24-hours-a-day for individuals with mental health emergencies or callers seeking information.

Portage Path Behavioral Health
Portage Path is a nonprofit community mental health center that helps area residents, regardless of their ability to pay, recover from mental illness and related substance use issues.


CHOICES for Victims of Domestic Violence
24-hour Domestic Violence Crisis & Information Line, temporary shelter, counseling and support groups, legal and community advocacy, education and training programs.

Hope & Healing Survivor Resource Center
974 East Market Street
Akron, Ohio 44305
Shelter Hotline: 330.374.1111
Rape Crisis Hotline: 330.434.7273
Adult Protective Services Hotline: 330.643.7217
Domestic violence services include; 24 hour hotline, 24 hour shelter services, court advocacy, information and referrals, safety planning, therapy, support groups, steps to independence.
Rape Crisis services include: 24 hour hotline, 24 hour hospital advocacy, court advocacy, information and referrals, safety planning, therapy, support groups, campus services



Ohio WIC – Women Infant and Children
WIC is the Special Supplemental Nutrition Program for Women, Infants, and Children. WIC helps income eligible pregnant and breastfeeding women, women who recently had a baby, infants, and children up to five years of age who are at health risk due to inadequate nutrition.

SNAP – Food Assistance
SNAP (Supplemental Nutrition Assistance program) helps eligible low-income Ohioans stretch their food budgets and buy healthy food.


Emergency food and groceries are provided by food banks and pantries in Akron and Summit County Ohio. The leading distribution centers, churches, and locations to receive meals, free food, and other support are listed below. Many have limited hours and funding available, so it is usually recommended to call in advance for more details.

Most of the food pantries in the region focus on helping the low income, unemployed, working poor, families with children, and seniors. Any type of groceries from the centers and other forms of aid will usually be prioritized for them. However most of the centers will rarely, if ever, turn anyone away from receiving assistance.

Akron Summit Community Action - Springfield
Main office address - 1367 Doty Drive
Akron, OH 44306
Food bank phone - (330) 784-3301
The community action agency offers many programs for the low income and disadvantaged, including free food, referrals to financial assistance (such as rent and heating bills), child care and nutrition programs, and other aid.

Akron Urban League
440 Vernon Odom Boulevard
Akron, Ohio 44307
Phone - (330) 434-3101
Helps people regardless of background, race, or income levels. An onsite food pantry is available, as well as free housing counseling and other social service programs

Good Neighbors - Main Office
1453 Goodyear Boulevard
Akron, Ohio 44305
Call - (330) 733-1453
A comprehensive assistance program for the low income and needy. They also can offer referrals to a low cost Meal on Wheels service. 

Salvation Army - Summit County, Maple
190 South Maple Street
Akron, Ohio 44302
Phone - (330) 376-4850
Both this and the Salvation Army mentioned immediately above support Summit County Ohio residents who need help. Food, clothing, meals, perishable items are all provided. Also access housing assistance, such as rent and shelter. They are a leading social service agency in the area. 

Church In The Falls
837 Chestnut Boulevard
Cuyahoga Falls, OH 44221
(330) 376-4850 Emergency Food Line

Emergency Assistance Center
10333 Northfield Road, Unit 74D
Northfield, OH 44067
(330) 467-7945
Refers people faced with a crisis to various local charities, non-profits, assistance programs, and emergency foodstuffs.



United Way of Summit County
United Way of Summit County’s Housing Services coordinates access to homeless shelters, permanent supportive housing and rent assistance for individuals and families living in Summit County who are homeless or facing eviction.


Summit County has approximately 60 centers approved for Pandemic Child Care
A complete list can be found here


These high-speed internet providers have signed on to the “Keep Americans Connected” pledge through the Federal Communications Commission (FCC). These providers commit to not terminating service to any residential or small business customer for failure to pay during the pandemic. They are also waiving late fees for these customers and opening their Wi-Fi hotspots around the state to anyone who needs them.

  • Arcadia
  • AT&T
  • Cable One
  • CenturyLink
  • Charter
  • Cincinnati Bell
  • Continental
  • Comcast
  • Consolidated Communications
  • Cox Communications
  • Frontier
  • Little Miami
  • Mediacom
  • Oakwood
  • Ohio Rural Broadband Association
  • Ohio Telecom Association
  • Sprint
  • T-Mobile
  • TracFone Wireless
  • US Cellular
  • Van Lue
  • Verizon
  • Windstream


METRO is running reduced service and its Contingency Schedule is in effect.
View the schedule



The most important thing to know about unemployment right now is that, as a result of recent federal legislation, you are most likely covered for unemployment insurance regardless of your previous type of employment (seasonal, part-time, etc.). If you have lost your job for COVID-19 related reasons it is recommended that you apply for unemployment benefits. Eligibility requirements now include:

  • You have been diagnosed with COVID-19 or have symptoms of it and are seeking diagnosis;
  • A member of their household has been diagnosed with COVID-19;
  • You are providing care for someone diagnosed with COVID-19;
  • You are providing care for a child or other household member who can’t attend school or work because it is closed due to COVID-19;
  • You are quarantined or have been advised by a health care provider to self-quarantine;
  • You were scheduled to start employment and do not have a job or cannot reach your place of employment as a result of a COVID-19 outbreak;
  • You have become the breadwinner for a household because the head of household has died as a direct result of COVID-19;
  • You had to quit your job as a direct result of COVID-19;
  • Your place of employment is closed as a direct result of COVID-19

In most cases, your unemployment benefits will include:

  • The normal state payment (calculations vary by state) of unemployment benefit in your state
  • 13 extra weeks of unemployment for a total of 39 weeks


State of Ohio

States are responsible for administering unemployment benefits and are working to incorporate the new federal requirements into their systems. All are recommending that you apply online for the fastest and most efficient processing. While most states have local workforce centers around the state to provide assistance with unemployment insurance, most, if not all, of these have been closed in response to the COVID-19 crisis. However, most states have increased the resources and FAQs available on their websites. See below for a direct link to the application websites and COVID-19 resources in Ohio.

The Department of Job and Family Services administers unemployment benefits in Ohio.

File a claim:

COVID-19 FAQ and step-by-step guide to application:

Be prepared to provide the following information when you file a new application:

  • Your Social Security number and driver’s license (or state ID) number.
  • The Social Security numbers and dates of birth of any dependents, to include children and your spouse.
  • The name, address, telephone number and dates of employment for your most recent employer.
  • Bank routing and account number or debit card number for payment.
  • Alien Registration Number and expiration date of your work authorization.
  • If you had out-of-state employment, have worked for the federal government, or are separated from military service, more information is required, including:
    • Form DD-214, member 4 copy (for military service)
    • SF-8 or SF-50 form (for federal government employment)