Vail Resorts Disclaimer: This guide will be updated as information continues to change. Please use the included contact information to ensure information is accurate before using the resources outlined in this resource guide.

Table of contents:


In the case of a medical emergency, please call 911.

Given the high volume of COVID-19 cases, please utilize one of the resources below if you or your loved one has questions about COVID-19 symptoms but is not experiencing a medical emergency. In the case that you have health insurance, please reach out to your primary care provider and your insurance company for more information. If you do not have health insurance or a primary care provider, several online telehealth companies can see patients for a fee. The first page of medical resources outlines state resources, while the second page includes resources that are local to Eagle County.  


The Colorado Health Emergency Line for the Public (CO-HELP)
The numbers below are for Colorado’s toll-free hotline which connects Colorado residents to representatives to answer general questions about COVID-19. Call center representatives can provide guidance in English, Spanish (Español), Mandarin (普通话), and other languages. Emailed responses are only available in English.

Main Line: 1-877-462-2911
Incident Reporting Line: 1-877-518-5608

Free Colorado Telehealth Nurse Lines (available to people with and without health insurance)
The numbers below connect callers with registered nurses who can provide care advice and answers to non-urgent healthcare questions. Please note that some providers are only available to patients of the given city and/or county.
Website: https://covid19.colorado.gov/telehealth-nurselines-directory


Eagle County Public Health has instructed all Eagle County residents to call their healthcare provider to discuss any previous travel or possible COVID-19 symptoms before visiting a clinic location or a hospital. The resources below provide more information about COVID-19 in Eagle County, as well as local care. Please contact Eagle County Public Health if you are unsure of the best option for you.

Eagle County Public Health
The Eagle County government will be providing services via phone and/or online while restricting in-person interactions. All essential county services are still being provided and contact information can be found on their website. 

Main Contact: 970-328-8604 
970-235-0187 - Public Health Line
Website: https://www.eaglecounty.us/ 
http://www.ecemergency.org/ (Eagle County Public Safety Information) 
Emergency Resource Guide: https://www.eaglecounty.us/PublicHealth/Documents/EC_Covid_Emergency_Response_Doc_ERV/ 

TeleHealth Services

Other Medical Providers 

Transportation to Medical Services or Testing in Eagle County 

The Eagle County Health Department is providing transportation for Health First Colorado members incapable of getting to/from their Medicaid appointments. Call to discuss eligibility.  

Non-Emergent Medical Transportation Program (NEMT) of Eagle County
Main Line: 1-844-MTN-RIDE (1-844-686-7433) 
Website: http://mtnride.org/medicaid-transportation/ 



It is important to be proactive about mental health and wellness during uncertain times. The following resources are meant to provide individual, family, and community support during this time of social isolation that can contribute to feelings of anxiety, grief, and loneliness.

Even if you do not feel you need professional resources, it is important to utilize coping skills to support your mental wellness. Coping skills can include limiting media consumption, moving your body, going outside while following social distancing guidelines, and connecting with loved ones.

Crisis Intervention

The resources listed below are meant to address acute mental health crises where a person’s actions, feelings, and behaviors can lead them to hurt themselves or others or puts them at the risk of being unable to care for themselves or function in the community healthily.

  • National Suicide Prevention Lifeline
    If you or someone you know is struggling, please call the Suicide Prevention Lifeline
    Call: 1-800-273-TALK (8255)
    Visit: https://suicidepreventionlifeline.org/

  • Colorado Crisis Line
    The Colorado Crisis Line provides free, professional, and immediate support for any mental health, substance use, or emotional concern, 24 hours a day, seven days a week, 365 days a year.
    Call: 1-844-493-TALK (8255)
    Text: 38255
    Visit: https://coloradocrisisservices.org/

Epic Wellness

All Vail Resorts employees, regardless of their insurance or employment status, can access the Employee Assistance Program (EAP). The EAP grants mental health support to all employees and anyone with whom they live. Through ComPsych, those eligible can have up to six visits with a mental health provider through a method that meets their needs.

  • Local Providers
    Employees and their housemates in Eagle County can directly contact the following local mental health providers to schedule an appointment. Up to six visits will be covered through the EAP.  
    • Jessica Heaney (303) 717-0801
    • Jennifer Giard (970) 239-1040
    • Theresa Bjerklie (970) 471-3099
    • Dawn Nelson (970) 904-2558
    • Henry Goetze (845) 594-4692
    • Randy Simmonds (970) 926-8558 ext. 1
    • Mary Abbett (970) 376-5961
    • Nanami Matsui (970) 875-7337
    • Mind Spring Health Eagle (970) 328-6969

  • ComPsych Professionals
    If you cannot or do not want to work with one of the local preferred providers, you can call ComPsych to speak to a guidance consultant, any time, any day.
    Call: 877-327-2289
    Visit: www.guidanceresources.com
             Create an account by clicking “Register” and fill in all fields
             Organizational Web ID: VailEAP

Local Resources
Eagle County non-profit organizations offer many different mental health services to meet a variety of needs. Most of the resources are available in Spanish and English.

  • Hope Center of Eagle River Valley
    The Hope Center is equipped to handle a spectrum of mental wellness needs – from crisis intervention to long-term care and advocacy. They serve the needs of community members within the Eagle Valley, as well as the Roaring Fork Valley.
    Main Contact: 970-306-4673 (24-hour Hopeline)
    Website: https://www.ourhopecenter.org
  • Eagle Valley Behavioral Health
    Eagle Valley Behavioral Health is a branch of Vail Health and offers resources to meet immediate and long-term mental health needs, as well as to connect those in need of services to other organizations. EVBH also provides financial assistance for anyone who lives or works in Eagle County, regardless of insurance or immigration status, through Olivia’s Fund.
    Main Contact: 844-493-8255
    Website: https://www.eaglevalleybh.org/
    https://www.eaglevalleybh.org/get-help-now/covid-19-resources (COVID-19-specific resources)
    Apply: https://www.eaglevalleybh.org/get-help-now/olivias-fund

Recovery Support

During social distancing, many traditional in-person resources have been suspended. For those needing support while in recovery from substance use, mental health concerns, disordered eating, and other quality of life concerns, alternatives are available. The resources below are available virtually.


Domestic violence, sexual assault, and acute trauma are serious safety issues that must be addressed with understanding and action promptly. The resources below are meant to help those experiencing mental, physical, and emotional abuse find a safe environment, as well as to create a meaningful life for themselves and others.

In the case of an emergency, please call 911.

State Resources

  • Statewide Child and At-Risk Adult Abuse & Neglect Hotline
    This hotline serves as a way to report suspected child and at-risk adult abuse or suspicious behavior.
    Call: 844-264-5437

  • Eagle County Adult Protection
    This service provides a variety of immediate and long-term resources to adults who are at risk of abuse, neglect, and exploitation.
    Call: (970) 328-8840
    Visit: https://www.eaglecounty.us/ChildFamilyAdult/Adult_Protection/Overview/

  • Colorado Coalition for Elder Rights and Abuse Prevention
    If you are unsure about the rights of elders and what may constitute abuse, CCERAP serves as a clearinghouse for resources and reporting mechanisms.
    Call: 844-264-5437
    Visit: www.ccerap.org

Local Resources



If you are struggling to get access to food regularly, there are a variety of resources available to you.

Federal Programs

  • Supplemental Nutrition Assistance Program (SNAP)
    SNAP is meant to help individuals and families with qualifying incomes to purchase food. It is a federal program, and the resources below help people to understand the qualification and application process.

  • Food Assistance Program for Women, Infants, and Children (WIC)
    WIC is designed to help women, infants, and children access affordable and nutritional food, as well as other parenting and developmental resources.
    Call: 1-800-688-7777 (National line)
    Call: (970)328-8840 (Eagle County Public Health)
    Website: https://www.fns.usda.gov/wic                              

Eagle County Programs

There are a variety of food resources available in Summit County, some of which are available to the general public and some of which are reserved for people within specific demographics. The following resources are accurate as of the last update of this document, as indicated by the date on the first page of the document. These times and locations are subject to change; please confirm the information with the listed organization before attending. If you are unsure which resources you should use or need additional assistance, please contact the Family & Intercultural Resource Center.

General Food Programs (Open to the general public)

If you are unsure about how to utilize the listed food resources or have additional questions, please contact the following organizations:

Eagle County School District Program (Open to all Eagle County students and ALL seniors in Eagle County)

The Eagle County School District is providing free bagged lunches to all students and senior citizens in Eagle County. Lunches can be picked up Monday through Friday, from 11 AM to 1 PM at the following locations:

  • Eagle Valley High School
  • Battle Mountain High School
  • Avon Elementary School
  • Lake Creek Apartments
  • Edwards Mobile Home Park
  • Minturn Town Hall
  • Dotsero Mobile Home Park (only offered from 11 AM – 12 PM)
  • Two Rivers Village (only offered from 12 PM to 1 PM)
  • Red Cliff Old School House (only offered 11:30 AM to 1:30 PM)

General Resources

If you are unsure about how to utilize the listed food resources or have additional questions, please contact the following organizations:




If you are struggling with housing options and rent/mortgage assistance, please use the following resources:


There are currently no childcare assistance resources available in Eagle County. This section will be updated should there be any changes.


Comcast is providing increased accessibility to the internet within its service areas, taking into account financial hardship. The following resources explain how individuals can benefit from this expansion, whether or not they are a Comcast customer:

Century Link is providing increased accessibility to the internet within its service areas taking into account financial hardship. The following resources explain how customers can benefit from this expansion:


Below is the status of local transportation options, last updated April 7:

Employees who have not been able to return to their permanent home are able to request a ride to Denver International Airport by emailing Peter Amberg at peter.amberg@vailresorts.com. These requests are currently being handled on a one-off basis.

Unemployment Resources


The most important thing to know about unemployment right now is that, as a result of recent federal legislation, you are most likely covered for unemployment insurance regardless of your previous type of employment (seasonal, part-time, etc.). If you have lost your job for COVID-19 related reasons it is recommended that you apply for unemployment benefits. Eligibility requirements now include:

  • You have been diagnosed with COVID-19 or have symptoms of it and are seeking diagnosis;
  • A member of their household has been diagnosed with COVID-19;
  • You are providing care for someone diagnosed with COVID-19;
  • You are providing care for a child or other household member who can’t attend school or work because it is closed due to COVID-19;
  • You are quarantined or have been advised by a health care provider to self-quarantine;
  • You were scheduled to start employment and do not have a job or cannot reach your place of employment as a result of a COVID-19 outbreak;
  • You have become the breadwinner for a household because the head of the household has died as a direct result of COVID-19;
  • You had to quit your job as a direct result of COVID-19;
  • Your place of employment is closed as a direct result of COVID-19

In most cases, your unemployment benefits will include:

  • The normal state payment (calculations vary by state) of unemployment benefit in your state
  • 13 extra weeks of unemployment for a total of 39 weeks

For more information on the benefits provided by recent federal aid packages:

State of Colorado

The Department of Labor and Employment (DLE) administers unemployment benefits in Colorado. NOTE: DLE has made recent changes to more quickly process the application. They have implemented a new last name online filing system:

  • Claimants with last names that begin with the letters A through M file claims Sundays, Tuesdays, Thursdays or after noon on Saturdays.
  • Claimants with last names beginning with N through Z can file their claims Mondays, Wednesdays, Fridays and before noon on Saturdays.

To file an unemployment claim, choose one of the following: