Vail Resorts Disclaimer: This guide will be updated as information continues to change. Please use the included contact information to ensure information is accurate before using the resources outlined in this resource guide.

Table of contents:


Always call 911 in the event of a medical emergency

Given the high volume of COVID-19 cases, please utilize one of the resources below if you or your loved one has questions about COVID-19 symptoms but is not experiencing a medical emergency. In the case that you have health insurance, please reach out to your primary care provider and your insurance company for more information. If you do not have health insurance or a primary care provider, several online telehealth companies can see patients for a fee. The first section of the medical resources outlines state resources, while the second page includes resources that are local to the South Lake Tahoe region.

State-Wide Medical Resources and Information

California Department of Public Health   
California’s Department of Public Health is providing daily updates on COVID-19 via its dedicated webpage listed below.  Employees can access information on the virus, where they can be tested, and the State Public Health Officer’s orders in real-time.
Website: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov2019.aspx#  Alerts are available in English, Spanish, and Chinese  

Project Baseline by Verily  
Project Baseline is a program focused on clinical research and mapping human health.  To aid in the fight against COVID-19, Verily is coordinating with the state of California to increase access to reliable screening and testing areas, especially in locations known for higher volumes of confirmed cases.  To see if you are eligible for these services, please visit the website to learn more.  
Website: https://www.projectbaseline.com/study/covid-19/  

Current Testing Locations:  

  • San Jose (Santa Clara County)  
  • San Mateo (San Mateo County)  
  • Lake Elsinore (Riverside County)  
  • Sacramento (Sacramento County)  

Nevada Division of Public and Behavioral Health  
To inform Nevadans statewide, the Nevada Department of Health and Human Services (DHHS) and the Governor's Office have created this website to better share information and resources as it pertains to the current status of the coronavirus (COVID-19) and its impact within the state of Nevada.
24 hr. Emergency Public Health Hotline: 775-684-5920
Main Contact: 775-684-4200 (business hours 8am-5pm, Mon-Fri)
Main Website: http://dpbh.nv.gov/
COVID Website: https://nvhealthresponse.nv.gov/  

Local Medical Resources and Information

Douglas County Public Health has instructed all Douglas County residents to call their healthcare provider to discuss any previous travel or possible COVID-19 symptoms before visiting a clinic location or a hospital. The resources below provide more information about COVID-19 in Douglas County, as well as local care. Please contact Douglas County Public Health if you are unsure of the best option for you. 

  • Alpine County Public Health
    The contacts listed below aid the Alpine County area and are available for medical assistance and healthcare inquiries.  Please note, there are no incorporated cities within Alpine County and all services will be directed to Douglas County, Nevada or Eldorado County, California. Fees may apply. 

    At this time, Alpine County officials are providing guidance to the public via their webpage.  Please use the following web address for regular updates and information. 

    Main Contact: 530-694-2146 (Health Department)
    Website:  https://www.alpinecountyca.gov/AlertCenter.aspx
  • Carson City Health and Human Services
    (CCHHS) serves Carson City, Douglas, Lyon, and Storey counties
    Main Contact: 775-887-2190
    Website: https://gethealthycarsoncity.org/novel-coronavirus-2019/
  • El Dorado County Public Health  
    For information on closures, cases, travel, and more, please visit their website for daily updates. An operations matrix for the county is available for review in addition to current healthcare resources.
    Main Contact: 530-573-3155 
    For information specific to COVID-19, please dial 211. 
    Website: https://www.edcgov.us/Government/hhsa/Pages/EDCCOVID-19.aspx

  • Carson City Public COVID-19 Hotline 
    The line will be staffed Monday-Friday 8 a.m. to 5 p.m. to answer questions and concerns. Weekend hours, Saturday and Sunday 8 – 4:30 p.m. Hotline is staffed to answer all non-emergency questions related to COVID-19. 
    If you are experiencing symptoms, contact your healthcare provider. If they are unable to assist you, contact the call center for screening. At this time, only the individuals who meet the criteria determined by the Centers for Disease Control and Prevention (CDC) will be tested.
    Main Contact: 775-283–4789

  • Carson Valley Medical Center
    Main Contact: 775-782-1508
    Website: https://cvmchospital.org/
  • Barton Health
    If you are experiencing a fever, cough, or shortness of breath, Barton is offering a 24/7 COVID-19 Clinical Health Line.
    Main Contact: 530-600-1999 (24/7 healthline, insurance not required)
    Website: https://www.bartonhealth.org/tahoe/coronavirus-update.aspx  

Resources for Those Without Insurance

  • California Department of Public Health
    For those who are uninsured and need to be screened or treated for COVID-19, the California Department of Public Health has advised the following measures:

    Contact your local community health center or hospital to ask if testing fees can be waived. HRSA Data Warehouse’s search engine can locate the nearest health centers in your region.
    Website: https://findahealthcenter.hrsa.gov/

  • Medi-Cal
    Verify eligibility for Medi-Cal, California’s Medicaid health care program, or Covered California’s state medical insurance.
    Website: https://www.medi-cal.ca.gov/

  • Covered California
    Main Contact: 1-877-752-4737
    Website: https://www.healthforcalifornia.com/

  • State of Nevada
    For those who are uninsured and need to be screened or treated for COVID-19, Nevada offers resources through the Department of Health and Human Services
    Visit: http://dhhs.nv.gov/Find_Assistance/Medical_Assistance/


It is important to be proactive about mental health and wellness during uncertain times. The following resources are meant to provide individual, family, and community support during this time of social isolation that can contribute to feelings of anxiety, grief, and loneliness.

Even if you do not feel you need professional resources, it is important to utilize coping skills to support your mental wellness. Coping skills can include limiting media consumption, moving your body, going outside while following social distancing guidelines, and connecting with loved ones.

Crisis Intervention

The resources listed below are meant to address acute mental health crises where a person’s actions, feelings, and behaviors can lead them to hurt themselves or others or puts them at the risk of being unable to care for themselves or function in the community in a healthy manner.

  • National Suicide Prevention Lifeline
    If you or someone you know is struggling, please call the Suicide Prevention Lifeline
    Call: 1-800-273-TALK (8255)
    Visit: https://suicidepreventionlifeline.org/

Epic Wellness

All Vail Resorts employees, regardless of their insurance or employment status, can access the Employee Assistance Program (EAP). The EAP grants mental health support to all employees and anyone with whom they live. Through ComPsych, those eligible can have up to six visits with a mental health provider through a method that meets their needs. You can also access wellness tips and mindfulness tools through Epic Wellness.

  • Local Providers
    Employees and their housemates can directly contact the following local mental health providers to schedule an appointment. Up to six visits will be covered through the EAP.
    • A Balanced Life Practice (530) 544 – 1748 (6 different therapists available)
    • Nancy Huzicka Crebs (530) 386 – 8386
    • Michel Van Gordon (530) 318 – 1502
    • Matt Wong (415) 806 – 0275
    • Betsy Glass (530) 721 – 1792
    • Ariel Landrum (612) 470 - 4757

  • Other ComPsych Professionals
    If you cannot or do not want to work with one of the local preferred providers, you can call ComPsych to speak to a guidance consultant, any time, any day.
    Call: 877-327-2289
    Visit: www.guidanceresources.com
    Create an account by clicking “Register” and fill in all fields
    Organizational Web ID: VailEAP

Local Resources

Truckee-North Tahoe non-profit organizations offer many different mental health services to meet a variety of needs. Most of the resources are available in Spanish and English.

  • Tahoe Youth & Family Services  
    Tahoe Youth and Family Services assists those in need of mental health and substance abuse services. Mental health services are currently only available by appointment. In addition to mental heal resources, TYFS provides services for runaway and homeless youth, traditional living, rapid re-housing, and homelessness prevention. For more information on how you can obtain support, please contact them directly or visit their website.  
    Main Contact: (530) 541-2445 (South Lake Tahoe)
    Website: https://www.tahoeyouth.org/  

  • Suicide Prevention Network
    Suicide Prevention Network (SPN) is a non-profit agency located in Douglas County, Nevada dedicated to understanding and preventing suicide and to providing the resources for you to receive help and support in a confidential environment, free of charge.
    Call: (775) 783-1510
    Website: https://www.spnawareness.org/ 
    Visit: 1625 Highway 88, Suite 203, Minden, NV 89423


Domestic violence, sexual assault, and acute trauma are serious safety issues that must be addressed with understanding and action in a timely manner. The resources below are meant to help those experiencing mental, physical, and emotional abuse find a safe environment, as well as to create a meaningful life for themselves and others. If you are in immediate danger please call 911. 

  • Domestic Violence Information Line
    If you have questions about domestic violence, the domestic violence information line is a national resource available to anyone.
    Call: 1-800-897-LINK (5465)
  • Live Violence Free
    Live Violence Free is committed to promoting a violence free community through education and advocacy to address domestic violence, sexual assault, child abuse and basic needs.
    Call: 530-544-4444 (24-Hour Crisis Line)
    Visit: https://liveviolencefree.org/

  • EpicPromise Employee Foundation
    The EpicPromise Employee Foundation offers Emergency Relief Grants in both standard and expedited timeframes. These grants can be used to cover situations that include domestic violence and other situations where personal safety is at risk.
    Visit: http://epicpromise.com/our-epicpromise/the-epicpromise-foundation/employee-emergency-relief-grants/
    Apply: https://grantstream.com/VailResorts/form/EmergencyRelief/en/ 
    Email: EpicPromise@VailResorts.com


If you are struggling to get access to food regularly, there are a variety of resources available to you.

Federal Programs

  • Supplemental Nutrition Assistance Program (SNAP)

    SNAP is meant to help individuals and families with qualifying incomes to purchase their own food. It is a federal program, and the resources below help people to understand the qualification and application process. The Sierra Community House offers assistance in connecting to Federal resources.  
    Call: (530) 214-5171 

  • Food Assistance Program for Women, Infants, and Children (WIC)

    WIC is designed to help women, infant, and children access affordable and nutritional food, as well as other parenting and developmental resources. The Sierra Community House offers assistance in connecting to Federal resources.  
    Call: 1-800-688-7777 (National line) 
    Call: (530) 214-5171 

     Local Resources (Tahoe/Truckee)

General Food Programs (Open to the general public)






Food Pantry
Bread and Broth
4 PM – 5:30 PM
St. Theresa Pantry
1041 Lyons Ave.
S Lake Tahoe, CA
(530) 542-2876

Food Pantry
Christmas Cheer
11 AM – 2 PM
1120 3rd Street
S Lake Tahoe, CA
(530) 542-4934

Food Pantry
Christmas Cheer
11 AM – 2 PM
1120 3rd Street
S Lake Tahoe, CA
(530) 542-4934

Food Pantry
Christmas Cheer
11 AM – 2 PM
1120 3rd Street
S Lake Tahoe, CA
(530) 542-4934

Food Pantry
Bread and Broth
3 PM – 5 PM
St. Theresa Pantry
1041 Lyons Ave.
S Lake Tahoe, CA
(530) 542-2876

Fresh Produce
Northern Nevada Food Bank
Every 3rd Monday
11:30 AM – 1 PM
American Legion Parking Lot
2748 Lake Tahoe Blvd.
(775) 331-3663

Food Closet
Carson Valley Community Food Closet
12:30 PM – 4 PM
1251 Waterloo Ln
Gardnerville, NV
(775) 782-3711

Food Pantry
Phoenix Pantry
11 AM – 12 PM
Bijou Center
3445 Lake Tahoe Blvd
S Lake Tahoe, CA


Food Closet
Carson Valley Community Food Closet
12:30 PM – 4 PM
1251 Waterloo Ln
Gardnerville, NV
(775) 782-3711

Food Closet
Carson Valley Community Food Closet
12:30 PM – 4 PM
1251 Waterloo Ln
Gardnerville, NV
(775) 782-3711


Food Closet
Carson Valley Community Food Closet
12:30 PM – 4 PM
1251 Waterloo Ln
Gardnerville, NV
(775) 782-3711




Youth and Student Resources - South Lake Tahoe

  • Boys and Girls Club - South Lake Tahoe
    1100 Lyons Ave.
    South Lake Tahoe, CA

  • Bread and Broth 4 Kids

  • Lake Tahoe Unified School District
    Combined breakfast and lunch bag
    9:45 AM – 10:30 AM, Monday – Friday
    Open to any child in the community from 0 – 18
    Schedule available here

  • Backpack Buddies Program
    Families that receive support from the Backpack Buddies program can use the Carson Valley Community Food Closet
    12:30 PM – 4 PM, Monday, Tuesday, Wednesday, Friday
    1251 Waterloo Lane, Gardnerville, NV
    Call (775) 782-3711 with any questions



Comcast is providing increased accessibility to the internet within its service areas, taking into account financial hardship. The following resources explain how individuals can benefit from this expansion, whether or not they are a Comcast customer:


Updates and changes to service are available by contacting the Tahoe Transportation District
Call: (775) 589-5500 or (530) 541-7149
Visit: https://www.tahoetransportation.org/

Financial Hardship



Unemployment Resources


The most important thing to know about unemployment right now is that, as a result of recent federal legislation, you are most likely covered for unemployment insurance regardless of your previous type of employment (seasonal, part-time, etc.). If you have lost your job for COVID-19 related reasons it is recommended that you apply for unemployment benefits. Eligibility requirements now include:

  • You have been diagnosed with COVID-19 or have symptoms of it and are seeking diagnosis;
  • A member of their household has been diagnosed with COVID-19;
  • You are providing care for someone diagnosed with COVID-19;
  • You are providing care for a child or other household member who can’t attend school or work because it is closed due to COVID-19;
  • You are quarantined or have been advised by a health care provider to self-quarantine;
  • You were scheduled to start employment and do not have a job or cannot reach your place of employment as a result of a COVID-19 outbreak;
  • You have become the breadwinner for a household because the head of the household has died as a direct result of COVID-19;
  • You had to quit your job as a direct result of COVID-19;
  • Your place of employment is closed as a direct result of COVID-19

In most cases, your unemployment benefits will include:

  • The normal state payment (calculations vary by state) of unemployment benefit in your state
  • 13 extra weeks of unemployment for a total of 39 weeks

For more information on the benefits provided by recent federal aid packages:

Unemployment Benefits - States of California and Nevada

States are responsible for administering unemployment benefits and are working to incorporate the new federal requirements into their systems. All are recommending that you apply online for the fastest and most efficient processing. While most states have local workforce centers around the state to assist with unemployment insurance, most, if not all, of these have been closed in response to the COVID-19 crisis. However, most states have increased the resources and FAQs available on their websites. See below for a direct link to the application websites and COVID-19 resource websites in each state.