Vail Resorts Disclaimer: This guide will be updated as information continues to change. Please use the included contact information to ensure information is accurate before using the resources outlined in this resource guide.

Table of contents:


In the case of a medical emergency, please call 911.

Given the high volume of COVID-19 cases, please utilize one of the resources below if you or your loved one has questions about COVID-19 symptoms but is not experiencing a medical emergency. In the case that you have health insurance, please reach out to your primary care provider and your insurance company for more information. If you do not have health insurance or a primary care provider, there are several online telehealth companies that can see patients for a fee.  


The Missouri Health Emergency Line for the Public
The number below is for Missouri’s toll-free hotline which connects Missouri residents to representatives to answer general questions about COVID-19. Call center representatives can provide guidance in English, Spanish (Español), Mandarin (普通话), and other languages. Emailed responses are only available in English.
Main Line: 1-877-435-8411
E-mail: info@health.mo.gov  

Children’s Mercy Hospital
Children’s hotline is for any parent in the state of Missouri with a sick child, especially those without a primary care provider. Parents of a child with a primary care physician are encouraged to call them before using this Healthline.
Main Line: 816-343-3000
Nurse Advice Line: 816-234-3188

Missouri Department of Health and Senior Services
At our core, we at DHSS execute the following foundational responsibilities:
• Providing public health services and supports to all citizens.
• Ensuring regulation of facilities and service providers that deliver care to Missourians.
• Performing oversight of programs and protections for our elderly and vulnerable
Main Line: 573-751-6400


St. Louis County Public Health has instructed all St. Louis County residents to call their healthcare provider to discuss any previous travel or possible COVID-19 symptoms before visiting a clinic location or a hospital. The resources below provide more information about COVID-19 in St. Louis County, as well as local care. Please contact St. Louis County Public Health if you are unsure of the best option for you.

St. Louis County

The contacts listed below service the St. Louis County area. Fees may apply. 

Local Clinics

Transportation Alternatives 

  • ABC Checker Cab
    Fees: $2.25 pickup and $2.00 per mile + $1.00 fuel surcharge

  • County & Yellow Cab
    Fees: $3.00 first 1/10 mile and $0.20 each additional 1/10mile + $1 fuel surcharge
    *Wheelchair accessibility cabs available

  • Harris Cab Co.
    Fees: $3.50 pickup and $2.00 per mile

  • Laclede Cab
    Fees: $3.00 pickup and $2.00 per mile

  • Midwest Cab Co.
    Fees: $2.00 pickup and $2.00 per mile


It is important to be proactive about mental health and wellness during uncertain times. The following resources are meant to provide individual, family, and community support during this time of social isolation that can contribute to feelings of anxiety, grief, and loneliness.

Even if you do not feel you need professional resources, it is important to utilize coping skills to support your mental wellness. Coping skills can include limiting media consumption, moving your body, going outside while following social distancing guidelines, and connecting with loved ones.

Crisis Intervention
The resources listed below are meant to address acute mental health crises where a person’s actions, feelings, and behaviors can lead them to hurt themselves or others or puts them at the risk of being unable to care for themselves or function in the community in a healthy manner.

  • National Suicide Prevention Lifeline
    If you or someone you know is struggling, please call the Suicide Prevention Lifeline
    Call: 1-800-273-TALK (8255)
    Visit: https://suicidepreventionlifeline.org/

  • Safe Connections
    Safe Connections is proud to be one of the St. Louis region’s oldest and largest organizations working to prevent and end domestic and sexual violence while helping survivors thrive. Our services in prevention education, crisis intervention and counseling make a big difference for families and the health of our community.
    24/7 Hotline phone number: 314.531.2003

  • NAMI St. Louis (National Alliance on Mental Illness)
    NAMI St. Louis is a non-profit organization dedicated to improving the lives of children and adults with mental illnesses and their families in the St. Louis region.

Epic Wellness
All Vail Resorts employees, regardless of their insurance or employment status, can access the Employee Assistance Program (EAP). The EAP grants mental health support to all employees and anyone with whom they live. Through ComPsych, those eligible can have up to six visits with a mental health provider through a method that meets their needs.

  • ComPsych Professionals
    You can call ComPsych to speak to a guidance consultant, any time, any day.
    Call: 877-327-2289
    Visit: www.guidanceresources.com
             Create an account by clicking “Register” and fill in all fields
             Organizational Web ID: VailEAP

Local Resources

  • Open Path
    Open Path Psychotherapy Collective is a non-profit network of mental health professionals dedicated to providing in-office mental health care—at a steeply reduced rate—to individuals, couples, children, and families in need.

  • Saint Louis Counseling
    4445 Lindell Blvd.  63108
    Professional counseling and psychiatric services. or families and children of all backgrounds. Operates eight offices throughout the area, in addition to its School Partnership Program (SPP), which provides onsite services to students at more than 100 schools as well as children who are homeless living at area shelters. Operated by Catholic Charities.


Domestic violence, sexual assault, and acute trauma are serious safety issues that must be addressed with understanding and action quickly. The resources below are meant to help those experiencing mental, physical, and emotional abuse find a safe environment, as well as to create a meaningful life for themselves and others.

If you or someone you know is in immediate danger, please call 911.  

Safe Connections
Safe Connections is proud to be one of the St. Louis region’s oldest and largest organizations working to prevent and end domestic and sexual violence while helping survivors thrive. Our services in prevention education, crisis intervention and counseling make a big difference for families and the health of our community.
24/7 Hotline phone number: 314.531.2003

EpicPromise Employee Foundation
The EpicPromise Employee Foundation offers Emergency Relief Grants in both standard and expedited timeframes. These grants can be used to cover situations that include domestic violence and other situations where personal safety is at risk.
Visit: http://epicpromise.com/our-epicpromise/the-epicpromise-foundation/employee-emergency-relief-grants/
Apply: https://grantstream.com/VailResorts/form/EmergencyRelief/en/ 
Email: EpicPromise@VailResorts.com 




Many different organizations and private citizens are currently helping provide food for the community at this time. Please read through the following resources to find one that best fits your needs and your situation.

  • Circle of Concern Food Pantry
    112 St Louis Ave, Valley Park, MO 63088

  • Feed My People – High Ridge
    3295 Ottomeyer Road High Ridge, MO 63049

  • Arnold Food Pantry
    2024 Key West Drive Arnold, MO 63010

Student Meals



Community Action Agency of St. Louis County
Offers a multitude of services and programs.
2709 Woodson Rd. Overland, MO 63114


If you are not able to pay utilities currently, it is best to reach out to your utility providers and update them on your situation.

Heat Up St. Louis
Heat-Up St. Louis, Inc., is a non-profit 501(c)(3) charity that focuses on helping area elderly and disabled people, and low-income families, with their delinquent heating bills in Missouri and Illinois in the St. Louis region.

Missouri Department of Social Services
LIHEAP helps low income households meet their immediate energy needs.


United Way
United Way 2-1-1 is your 24/7 connection to agencies and resources near you. Serving United Way of Greater St. Louis’ service area and the entire state of Missouri, United Way 2-1-1 connects people to services that help them live their best possible lives – from basic needs to childcare to disaster relief to counseling.

Evergy – Economic Relief Pilot Program
To qualify, applicant must reside in Missouri and reside in home and be the person responsible for paying the bill.  The family’s gross income may not exceed 200% of the federal poverty guideline.  Applicant must be current on bill or have a payment arrangement on KCP&L account.  Funding is limited and distributed on a first come, first serve basis.  Approved applicants may receive up to $65 towards electric bill for up to 12 months

The toll-free number is a 24-hour hotline that handles consumers’ questions.
For enrollment resources visit www.covermissouri.org and www.healthcare.gov



The most important thing to know about unemployment right now is that, as a result of recent federal legislation, you are most likely covered for unemployment insurance regardless of your previous type of employment (seasonal, part-time, etc.). If you have lost your job for COVID-19 related reasons it is recommended that you apply for unemployment benefits. Eligibility requirements now include:

  • You have been diagnosed with COVID-19 or have symptoms of it and are seeking diagnosis;
  • A member of their household has been diagnosed with COVID-19;
  • You are providing care for someone diagnosed with COVID-19;
  • You are providing care for a child or other household member who can’t attend school or work because it is closed due to COVID-19;
  • You are quarantined or have been advised by a health care provider to self-quarantine;
  • You were scheduled to start employment and do not have a job or cannot reach your place of employment as a result of a COVID-19 outbreak;
  • You have become the breadwinner for a household because the head of household has died as a direct result of COVID-19;
  • You had to quit your job as a direct result of COVID-19;
  • Your place of employment is closed as a direct result of COVID-19

In most cases, your unemployment benefits will include:

  • The normal state payment (calculations vary by state) of unemployment benefit in your state
  • An additional $600 per week for up to four months for all recipients of unemployment benefits (including self-employed, contractors, etc.); in addition to the normal state payment
  • 13 extra weeks of unemployment for a total of 39 weeks

For more information on the benefits provided by recent federal aid packages:

IRS Stimulus FAQ: https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know

NY Times Stimulus FAQ: https://www.nytimes.com/article/coronavirus-stimulus-package-questions-answers.html

State of Missouri

States are responsible for administering unemployment benefits and are working to incorporate the new federal requirements into their systems. All are recommending that you apply online for the fastest and most efficient processing. While most states have local workforce centers around the state to assist with unemployment insurance, most, if not all, of these have been closed in response to the COVID-19 crisis. However, most states have increased the resources and FAQs available on their websites. See below for a direct link to the application websites and COVID-19 resource websites in each state.

The Missouri Department of Labor and Industrial Relations administers unemployment benefits for the state of Missouri. More information and eligibility information can be found on their website: https://labor.mo.gov/unemployed-workers

File an unemployment claim: https://uinteract.labor.mo.gov/benefits/home.do

Missouri’s COVID-19 and unemployment benefit resource page: https://labor.mo.gov/coronavirus