Vail Resorts Disclaimer: This guide will be updated as information continues to change. Please use the included contact information to ensure information is accurate before using the resources outlined in this resource guide.

Table of contents:


In the case of a medical emergency, please call 911.

Given the high volume of COVID-19 cases, please utilize one of the resources below if you or your loved one has questions about COVID-19 symptoms but is not experiencing a medical emergency. In the case that you have health insurance, please reach out to your primary care provider and your insurance company for more information. If you do not have health insurance or a primary care provider, several online telehealth companies can see patients for a fee. 


  • New York State COVID-19 Hotline and Website
    The numbers below are for the State of New York State’s hotline and website which connects New York residents to representatives to answer general questions about COVID-19. 
    Hotline: 1-888-364-3065

  • Free or Fee-based Telehealth Nurse Lines
    The numbers below connect callers with registered nurses who can provide care advice and answers to non-urgent healthcare questions.
    Catskill Urgent Care
    Call: 518-943-9100 (call ahead for service)

  • COVID-19 Testing Resources
    Columbia Memorial Hospital
    Call: 518-828-8249


Greene County Public Health has instructed all Greene County residents to call their healthcare provider to discuss any previous travel or possible COVID-19 symptoms before visiting a clinic location or a hospital. The resources below provide more information about COVID-19 in Greene County, as well as local care. Please contact Greene County Public Health if you are unsure of the best option for you.

Greene County 
Your local health department is your community contact for COVID19 concerns. For general information including testing please call the Greene County Call Center at 518-635-5165 between the hours of 9 a.m. – 5 p.m.
Call: (518) 719 3600 (Public Health Main Line)
Call: (518) 635-5165 (COVID-19 Help Line)
Hours of Operation: 9:00 AM – 5:00 PM 

Greene County Public Health Order Information

Local Clinics
Before visiting a clinic location or hospital, please call your healthcare provider first to discuss any previous travel and symptoms you may be experiencing. Locations providing guidance and care include the following; fees may apply:


It is important to be proactive about mental health and wellness during uncertain times. The following resources are meant to provide individual, family, and community support during this time of social isolation that can contribute to feelings of anxiety, grief, and loneliness.

Even if you do not feel you need professional resources, it is important to utilize coping skills to support your mental wellness. Coping skills can include limiting media consumption, moving your body, going outside while following social distancing guidelines, and connecting with loved ones.

Crisis Intervention

The resources listed below are meant to address acute mental health crises where a person’s actions, feelings, and behaviors can lead them to hurt themselves or others or puts them at the risk of being unable to care for themselves or function in the community healthily.

  • National Suicide Prevention Lifeline
    If you or someone you know is struggling, please call the Suicide Prevention Lifeline
    Call: 1-800-273-TALK (8255)
  • New York State COVID-19 Mental Health Hotline
    Call: 1-800-597-8481
    Text: Text GOT5 to 741741

  • Greene County Mental Health Center (Telehealth services only)
    Call: Main Line: 518-622-9163
    For After-hours Crisis Call: 518-622-3344

Epic Wellness

All Vail Resorts employees, regardless of their insurance or employment status, can access the Employee Assistance Program (EAP). The EAP grants mental health support to all employees and anyone with whom they live. Through ComPsych, those eligible can have up to six visits with a mental health provider through a method that meets their needs. 
Call ComPsych to speak to a guidance consultant, any time, any day.  
Call: 877-327-2289 
         Create an account by clicking “Register” and fill in all fields 
         Organizational Web ID: VailEAP 

Local Resources

  • State of New York, COVID-19 Emotional Support Hotline
    Call: 1-844-863-9314

  • Greene County Mental Health Center
    Greene County Mental Health Center offers crisis and long-term care services. They are currently not taking in-person appointments, but the full array of mental health services are available remotely via telephone and video calls.
    Call: (518) 622-9163 (Office line)
    Call: (518) 622-3344 (Crisis and after-hours hotline to speak to the on-call mental health worker)


Domestic violence, sexual assault, and acute trauma are serious safety issues that must be addressed with understanding and action promptly. The resources below are meant to help those experiencing mental, physical, and emotional abuse find a safe environment, as well as to create a meaningful life for themselves and others.

If you or someone you know is in immediate danger, please call 911.

  • Community Action of Greene County
    The services provided range from emergency shelter and crisis intervention to aftercare services and transitional housing. All services are free and confidential, so please do not hesitate to reach out to the organization.
    Call: (518) 943-9211 (24/7 hotline)
    Call: (518) 943-9205 (Greene County office)
    Call: (518) 822-0849 (Columbia County office)

  • EpicPromise Employee Foundation
    The EpicPromise Employee Foundation offers Emergency Relief Grants in both standard and expedited timeframes. These grants can be used to cover situations that include domestic violence and other situations where personal safety is at risk.


If you are struggling to get access to food regularly, there are a variety of resources available to you.

Federal Programs

  • Supplemental Nutrition Assistance Program (SNAP)
    SNAP is meant to help individuals and families with qualifying incomes to purchase food. It is a federal program, and the resources below help people to understand the qualification and application process.
    Check Eligibility: Call: (518) 719-3700 (Greene County)

  • Food Assistance Program for Women, Infants, and Children (WIC)
    WIC is designed to help women, infants, and children access affordable and nutritional food, as well as other parenting and developmental resources.
    Call: 1-800-688-7777 (National line)
    Call: (518) 828-9668 (Green County)
    Visit the USDA's WIC Program to apply:                          

Local Resources

  • Community Action of Green County
    Community Action of Green County has emergency food pantries operating around Green County that will offer a three-day food supply to those in need. Please use the resources below to find the best food pantry location based on where you live. 
    Call: (518) 943-9205

  • Student Meals
    Students in the Hunter-Tannersville School District are eligible to receive free breakfasts and lunches. There are four pickup locations: Haines Falls Fire Department, Tannersville Fire Department, Hunter Fire Department, and Lexington Fire Department. Students will pick up meals for multiple days to best adhere to social distancing guidelines. All locations offer the same food choices and offer services at the same time.
    Pick-up times: Mondays and Wednesdays, 7:30 AM to 9 AM
    Call: (518) 589-5400 x 1008 (please call and leave a message if you want to participate and at which locations)


General Assistance

  • Northeast Region 211
    If you are looking for resources and are unsure of how to access it, please utilize the Northeast Region 211 for assistance. Specialists are available to assist with finding local resources for food, medical services, finances, childcare, etc.
    Call: 211
  • Community Action of Greene County, Inc.
    Community Action of Greene County provides many resources to people in Greene County and is also able to connect residents with more specialized resources if necessary. If you are unsure of all the resources available in response to COVID-19, as well as regularly offered services, reach out to the team.
    Address: 7856 Route 9W, Catskill, NY 12414
    Call: (518) 943-9205

Unemployment Resources


The most important thing to know about unemployment right now is that, as a result of recent federal legislation, you are most likely covered for unemployment insurance regardless of your previous type of employment (seasonal, part-time, etc.). If you have lost your job for COVID-19 related reasons it is recommended that you apply for unemployment benefits. Eligibility requirements now include:

  • You have been diagnosed with COVID-19 or have symptoms of it and are seeking diagnosis;
  • A member of their household has been diagnosed with COVID-19;
  • You are providing care for someone diagnosed with COVID-19;
  • You are providing care for a child or other household member who can’t attend school or work because it is closed due to COVID-19;
  • You are quarantined or have been advised by a health care provider to self-quarantine;
  • You were scheduled to start employment and do not have a job or cannot reach your place of employment as a result of a COVID-19 outbreak;
  • You have become the breadwinner for a household because the head of the household has died as a direct result of COVID-19;
  • You had to quit your job as a direct result of COVID-19;
  • Your place of employment is closed as a direct result of COVID-19

In most cases, your unemployment benefits will include:

  • The normal state payment (calculations vary by state) of unemployment benefit in your state
  • An additional $600 per week for up to four months for all recipients of unemployment benefits (including self-employed, contractors, etc.); in addition to the normal state payment
  • 13 extra weeks of unemployment for a total of 39 weeks

For more information on the benefits provided by recent federal aid packages:

State of New York

States are responsible for administering unemployment benefits and are working to incorporate the new federal requirements into their systems. All are recommending that you apply online for the fastest and most efficient processing. While most states have local workforce centers around the state to assist with unemployment insurance, most, if not all, of these have been closed in response to the COVID-19 crisis. However, most states have increased the resources and FAQs available on their websites. See below for a direct link to the application websites and COVID-19 resources in New York.

The Department of Labor administers unemployment benefits in New York. NOTE: If you are filing a new Unemployment Insurance claim, the day you should apply is based on the first letter of your last name.

A - F file on Monday
G - N file on Tuesday
O - Z file on Wednesday

If you missed your assigned day you can also file Thursday, Friday, Saturday or Sunday. Any claim you file will be backdated to the date you became unemployed.